Director of Strategy and Insights
The Home Depot
Retail strategy and technology leader with 25+ years consulting and industry experience with Fortune 500 retailers specializing in large-scale Digital Transformation. Currently, I lead cross-functional interconnected / omnichannel strategy development at The Home Depot focusing on the In-Store experience in 2,200+ store locations. Rethinking the balance between people, process, and technology, my focus is on creating a seamless consumer experience through all Home Depot's touchpoints (store, mobile, web, kiosks, catalog, call center, and social media) that allows customers to buy how, when, and where they want. Program Manager for Home Depot's "Store of the Future" / Pilot Store Initiative. Keynote speaker at conferences including Future Stores, Retail Technology USA, and Interactive Customer Experience (ICX) Summit.